If you are having trouble using your Speedo Aquabeat please follow the troubleshooting guide below. These steps solve 99% of the issues that we encounter with the Speedo Aquabeat. If you are still having trouble getting the player to work please call our helpline number (0131 443 6699) before taking any further action.


Speedo Aquabeat Troubleshooting



Music Files


By far the most common problem that we have had reported with the Speedo Aquabeat is that it fails to turn on properly and play any music. In the vast majority of cases it has been due to unsupported types of music being copied to the player.

The Speedo Aquabeat has limited file type support and can only play back music in MP3 or WMA (DRM free) files. The most common culprit for the player not functioning are iTunes music files. As iTunes music files are in Apple’s ‘.m4a’ or ‘.aac’ they are incompatible with the Speedo.

If the player fails to play music check the contents of the Aquabeat to ensure only MP3 and WMA files are on the player. 

 

In the above example, even one .m4a or other unsupported file will prevent the Speedo Aquabeat from starting correctly as it will not be able to understand the file.

With regards to Windows Media Audio (WMA) files, the Speedo Aquabeat will only be able to play back files which are not copyright protected. If protected WMA files are copied across to the Aquabeat it may result in the player being unable to play any music.

To check the protection status of a WMA file right-click the file in Windows Explorer then select ‘Properties’ from the drop down menu. On the pop up window select the ‘Summary’ tab and press the ‘Advanced’ button. The full properties of the file will be shown and the option to check is ‘Origin – Protected’. If this shows No, then the file is not copyright protected and can be played back by the Aquabeat.

 

Free Memory


It’s also important not to fill the entire memory of the Speedo Aquabeat with music. The player will require a very small amount of free memory left for it to be able to process and play back music. At least 10MB should be left free on the player. 

You can check the free memory left on the player by right-clicking on the Aquabeat in Windows Explorer and selecting ‘Properties’

 

Turning On


To turn on the player, insert the headphones and press and hold the Play button for several seconds until the light on the front of the player turns green. 

After turning on the player it starts to check through the music which is stored in the memory. The light will flash orange while the files are being checked. Depending on the amount of music stored on the player this can take up to one minute. If any problems are encountered by the player; such as music being in the wrong file format or there is not enough free then the light will stay on as orange or red to denote a problem and the player will freeze at this point.

If everything is fine and all the files have been checked successfully you will hear a double beep through the earphones then the first music track will start to play, with the light on the player flashing green.

If the player is still not functioning correctly, as a final troubleshooting step please format the player’s memory to wipe all files from the player and copy across a single MP3 file to test.

To do this connect the player to your PC via the USB cable, right click on the Speedo Icon in My Computer and select Format. The file system should be set to FAT32 and you can then select Start. Once the format has completed you can try a single MP3 file to check that this has resolved the issue. 

 
 
With the correct type of music on the Speedo Aquabeat and a small amount of memory left free the player should give trouble free operation, ready for your next time at the pool!
 
 

iTunes and the Speedo Aquabeat 


AquaBeat®. and iTunes on a PC


The following instructions are provided to allow you to convert iTunes files (M4A & AAC) for use on the Speedo AquaBeat®. Purchased music from iTunes is copy protected and should not be shared. However, we have included instructions that will enable you to convert these files for your own use on the Speedo AquaBeat®.

STEP ONE

You must set iTunes so that it will encode music files to MP3.

  • Click Edit > Prefererices
  • Click Advanced > Importing
  • Under the Import Using Tab select MP3 Encoder. 
  • Under Setting select Higher Quality (192kps) 
  • Click OK

You have now told iTunes that whenever you import CD's to encode them to Mp3. Your have also set iTunes so that you can convert non-purchased songs to MP3 format with a simple right click of the mouse. Go to STEP TWO.

STEP TWO

It is helpful if you adjust your view options so you can see the file types. To do this: 

  • Click>View>View Options

Under View Options click on the Kind Box and click OK. 

When you now look at your songs, the column that says Kind will show how your music is encoded. We want your files to show MPEG audio file. Your files will probably show AAC or Protected AAC format. Protected means you purchased the song from iTunes. Let us first convert a non-protected song.

STEP THREE

Select a song, or multiple songs, with an AAC format and right click your mouse. You now have the option of selecting Create MP3 Version. Do so. iTunes will then convert these songs to MP3 format automatically. If all your songs in your library are from CD's you imported, go to STEP FIVE or;

To convert Protected AAC files it is recommended you do the following: 

STEP FOUR

Create a playlist of the songs you wish to use with your Speedo AquaBeat® player. 
Burn the playlist to a music CD.
Once you have a CD, import these songs back to iTunes by selecting from File> Add File to your Library or Add folder to your Library
You now have songs that you can use with the Speedo AquaBeat®
You are now ready to move the songs to the Speedo AquaBeat® Player
 
STEP FIVE

Connect your Speedo AquaBeat® with the USB cable
Open iTunes and select music
Position iTunes so that the Speedo MP3 drive icon is visible on your desktop. 
If it does not show on the desktop. do the following:
Click on Finder>Preferences. Under the General Tab, click the Boxes — Hard Drives. External disks and CD's DVD's and iPods

For convenience, position both iTunes and Speedo MP3 on the screen 
Select the music files you want to copy to your Speedo AquaBeat® 
Drag the selected music files, or copy and paste them, into the Speedo AquaBeat® folder



AquaBeat® and iTunes on a Mac



STEP ONE

You must set iTunes so that it will encode music files to Mp3.

  • Click iTunes > Preferences
  • Click General > Import Settings
  • Under the Import Using Tab select MP3 Encoder 
  • Under Setting select Higher Quality (192kps) 
  • Click OK

You have now told iTunes that whenever you Import CD's to encode them to Mp3. Your have also set iTunes so that you can convert non-purchased songs to Mp3 formal with a simple right click of the mouse. Go to STEP TWO.

STEP TWO

It is helpful if you adjust your view options so you can see the file types. To do this: 
  • Click > View > View Options
Under View Options click on the Kind Box and click OK. 

When you now look at your songs, the column that says Kind will show how your music is encoded. We want your files to show MPEG audio file. Your files will probably show AAC or Protected AAC format. Protected means you purchased the song from iTunes. Let us first convert a non-protected song.

STEP THREE

Select a song, or multiple songs, with an AAC format and right click your mouse. You now have the option of selecting Create MP3 Version. Do so. iTunes will then convert these songs to MP3 format automatically. If all your songs in your library are from CD's you imported, go to STEP FIVE or;

To convert Protected AAC files it is recommended you do the following: 

STEP FOUR

Create a playlist of the songs you wish to use with your Speedo AquaBeat® player. 
Burn the playlist to a music CD.
Once you have a CD, import these songs back to iTunes by selecting from File> Add File to your Library or Add folder to your Library
You now have songs that you can use with the Speedo AquaBeat®.
You are now ready to move the songs to the Speedo AquaBeat® Player 


STEP FIVE

Connect your Speedo AquaBeat® with the USB cable
Open iTunes and select music
Position iTunes so that the Speedo MP3 drive icon is visible on your desktop. 
If it does not show on the desktop, do the following:
Click on Finder > Preferences. Under the General Tab, click the Boxes - Hard Drives, External disks and CD's DVD's and iPods
For convenience, position both iTunes and Speedo MP3 on the screen 
Select the music files you want to copy to your Speedo AquaBeat® 
Drag the selected music files or copy and paste them, into the Speedo AquaBeat® folder